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HCIL BBL Speaker Series: Dick Horst

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Research Talks/Events

Date/Time: Thursday, April 8, 2021 12:30 pm - 1:30 pm

Location: Virtual

Neither snow nor rain nor heat nor gloom of night, nor difficult to use websites, nor Covid-19 — User Research for the U.S. Postal Service

Dick Horst

Abstract:
Dick Horst will provide an overview of his company’s 10 year+ program of user research in support of the Postal Services’ website and web applications.

Bio:
Dick Horst is an experimental psychologist and human factors engineer with extensive experience in applied behavioral research, systems development, and usability engineering. He founded UserWorks, as Man-Made Systems Corporation in September 1989, and since then has been involved in all aspects of the company’s technical work, business development, and management.